Paul O'brien
About Paul O'brien
Paul O'Brien serves as the Operations Lead at Amazon Logistics in Lisle, Illinois, a position he has held since 2016. He has a background in customer service and logistics, with previous roles at Warner Music Group and EFULFILLMENT SERVICE INC.
Current Role at Amazon Logistics
Paul O'Brien serves as Operations Team Lead at Amazon Logistics, a position he has held since 2016. He works in Lisle, Illinois, where he has accumulated eight years of experience in operations management. His role involves overseeing logistics operations, ensuring efficiency, and managing team performance within the facility.
Previous Experience in Customer Service
Before joining Amazon, Paul O'Brien worked at Warner Music Group as a Customer Service Representative from 2013 to 2014. In this role, he focused on addressing customer inquiries and providing support, which helped him develop strong communication skills and customer relations expertise.
Education and Qualifications
Paul O'Brien studied at the College of DuPage, where he earned two Associate of Arts degrees. He studied Education and English/Language Arts Teacher Education from 2010 to 2014. This educational background provided him with foundational knowledge in teaching and communication.
Career Progression at Amazon
Prior to his current role, Paul O'Brien worked as a Fulfillment Associate at Amazon from 2015 to 2016. He also held a position as Shipping Clerk at EFULFILLMENT SERVICE INC for one month in 2015. His experience at Amazon has contributed to his understanding of logistics and fulfillment operations.
Work Experience in the Restaurant Industry
Paul O'Brien also has experience in the restaurant industry, having worked as a Store All-Star at Blackhawk Restaurant Group from 2014 to 2015. This role involved customer service and operational support, further enhancing his skills in team collaboration and service delivery.