Ravi James
About Ravi James
Ravi James is an IT Ambassador at Amazon Logistics, where he has worked since 2021. He has extensive experience in technical support and customer service, having previously held positions at Global Payments Inc. and ManpowerGroup.
Current Role at Amazon Logistics
Ravi James currently holds multiple positions at Amazon Logistics in Toronto, Ontario, Canada. He has been serving as an IT Ambassador since 2021, where he utilizes his engineering skills to support operational teams in resolving technical issues. Additionally, he works as a Fulfillment Associate Picking and as an IOL Specialist, both roles starting in 2020. His responsibilities include troubleshooting hardware issues and enhancing operational efficiency within the Fulfillment Centre.
Previous Experience at Global Payments Inc.
Ravi James worked at Global Payments Inc. for a total of ten years, from 2004 to 2019, in the Toronto, Canada Area. He began as a Warehouse Clerk for five years before transitioning to the role of Point of Sale Service Technician, where he focused on technical support and customer service. His experience in this role contributed to his technical expertise and problem-solving skills.
Background in Education
Ravi James studied at Seneca College, where he completed a Certificate Program in Computer Numerically Controlled (CNC) Machinist Technology from 2000 to 2001. Prior to that, he attended Weston Collegiate Institute, earning his Ontario Secondary School Diploma from 1996 to 2000. This educational background provided him with foundational skills relevant to his technical roles.
Experience in Warehouse Operations
Before his tenure at Global Payments Inc., Ravi James worked as a Warehouse Clerk at ManpowerGroup for one year in 2003-2004. He also has experience as a self-employed handyman, focusing on home renovations from 2000 to 2010. This diverse background in operational roles has equipped him with practical skills in handling various operational challenges.
Technical Skills and Expertise
Ravi James possesses a strong set of technical skills, particularly in troubleshooting and resolving hardware issues within a Fulfillment Centre environment. He is adept at updating software for hardware as part of daily operations and has experience in addressing operational issues such as power failures and loose connections. His technical proficiency supports the efficiency of the teams he works with.