Robert Wilson
About Robert Wilson
Robert Wilson is a Shift Assistant at Amazon Logistics, with a diverse background in customer service and operations management. He has held various positions at companies such as Grubhub, PayPal, and the University of Phoenix, and holds an MBA and a BS in Business Administration.
Current Role at Amazon Logistics
Robert Wilson has been employed at Amazon Logistics as a Shift Assistant - RTS since 2021. In this role, he is responsible for overseeing operations during his shift, ensuring efficiency and productivity within the logistics framework. His experience in this position contributes to the overall effectiveness of Amazon's logistics operations in the United States.
Previous Experience at Grubhub
Before joining Amazon Logistics, Robert Wilson worked at Grubhub as a Customer Service Manager from 2017 to 2020. During his three years in Chandler, Arizona, he managed customer service operations, focusing on enhancing customer satisfaction and streamlining service processes.
Educational Background
Robert Wilson studied at the University of Phoenix, where he earned a Master of Business Administration (MBA) from 2009 to 2013. He also completed a Bachelor of Science (BS) in Business Administration at the same institution from 2007 to 2009. His educational background provides a strong foundation for his roles in management and operations.
Career Progression in Customer Service
Robert Wilson has extensive experience in customer service roles. He served as a Customer Service Supervisor at PayPal from 2013 to 2016, where he led a team to improve service delivery. His career began at Express Scripts, where he held various positions, including Customer Service Associate and Help Desk ASC Team member, from 2002 to 2005.
Experience in Financial Services
Robert Wilson worked at the University of Phoenix as a Financial Services Manager from 2007 to 2012. In this role, he managed financial operations and provided guidance to students regarding financial aid and services. His earlier role as a Finance Counselor at the same institution from 2005 to 2007 further developed his expertise in financial services.