Ryan Mc Gavin
About Ryan Mc Gavin
Ryan Mc Gavin is a Field Quality Assurance Specialist currently employed at Amazon Logistics and has held various roles in the music and operations sectors. He has a Bachelor of Music degree with a Minor in Business Administration from the University of Northern Colorado.
Current Role at Amazon Logistics
Ryan Mc Gavin serves as a Field Quality Assurance Specialist at Amazon Logistics since 2021. He operates in both San Jose, California, and Denver, Colorado. In this role, he validates reported issues using available data and metrics, analyzes root causes, and implements appropriate resolutions. Ryan builds relationships with local property managers at complex delivery locations to provide immediate support for delivery issues. He travels to 26 properties per day within the region to gather address-specific data and identify potential delivery barriers.
Experience at EPILOGUE MEDIA INC
Ryan has worked at EPILOGUE MEDIA INC as Technical Director & Playback Operator since 2019. His role involves overseeing technical operations and ensuring smooth playback during events. This position has been based in the San Francisco Bay Area for five years, contributing to his expertise in quality assurance and operational management.
Previous Experience in Operations
Before his current roles, Ryan worked as Operations Manager at Modesto Symphony Orchestra from 2017 to 2019. He also held an Operations Intern position at Music@Menlo in 2017 and at Utah Symphony | Utah Opera in 2016. These experiences provided him with a solid foundation in operations and management within the music industry.
Educational Background
Ryan studied at the University of Northern Colorado, where he earned a Bachelor of Music with a Minor in Business Administration from 2012 to 2016. His education in music performance and business administration has equipped him with a diverse skill set applicable in various professional environments.
Achievements in Quality Assurance
As a Field Quality Assurance Specialist, Ryan has achieved a productivity level between 110 - 120% against established metrics in his weekly tasks. This demonstrates his commitment to maintaining high standards in quality assurance and operational efficiency.