Salma Emad Eldin
About Salma Emad Eldin
Salma Emad Eldin is a Learning & Development Associate at Amazon Logistics in Egypt, where she has worked since 2020. She has a diverse background in customer service and training, having held various roles at companies such as HSBC, Huawei Technologies, and Teleperformance.
Current Role at Amazon Logistics
Salma Emad Eldin has been serving as a Learning & Development Associate at Amazon Logistics since 2020. In this role, she contributes to the development and implementation of training programs aimed at enhancing the skills of associates. She supports the updating of Performance Management Vehicles (PMVs) and plays a key role in driving the success of training plans during both peak and non-peak periods. Additionally, she develops and maintains various learning tools, including methods, checklists, and skill-building agreements, to facilitate associate development.
Previous Experience in Customer Service
Prior to her current position, Salma Emad Eldin gained extensive experience in customer service roles across several organizations. She worked at Teleperformance Egypt as a Customer Service Representative from 2016 to 2018, accumulating a total of nine months of experience. She also served as a Customer Service Representative at Huawei Technologies for two months in 2018. Earlier in her career, she completed a three-month training as a Customer Service Executive Trainee at HSBC in 2017. Additionally, she held trainee positions at BNP Paribas and the National Bank of Egypt in 2012 and 2013, respectively.
Training and Development Background
Salma Emad Eldin has a strong background in training and development, having worked as a Senior Product Knowledge & Soft Skills Trainer at Huawei Technologies from 2018 to 2020. In this role, she focused on enhancing the skills of customer service representatives, which contributed to her expertise in learning and development. Her experience in training roles complements her current responsibilities at Amazon Logistics, where she continues to develop training materials and programs.
Educational Qualifications
Salma Emad Eldin completed her high school education at Asmaa High School for Girls, achieving her High School diploma between 2009 and 2011. She then pursued higher education at Helwan University, where she studied Commerce and Business Administration. She earned her Bachelor’s Degree from the Faculty of Commerce & Business Administration in 2016 after five years of study. Her educational background provides a solid foundation for her roles in customer service and training.
Early Career and Recruitment Experience
In the early stages of her career, Salma Emad Eldin worked as an HR Recruiter at ECCO Outsourcing from 2016 to 2017 for seven months. This role involved recruiting and selecting candidates, which enhanced her understanding of workforce development. Her diverse experiences in customer service and recruitment have equipped her with a comprehensive skill set applicable to her current role in learning and development.