Samuel Karp, MBA
About Samuel Karp, MBA
Samuel Karp is a Station Operations Manager at Amazon Logistics with a strong background in process improvement and strategic planning. He has extensive experience in optimizing customer service processes and possesses skills in data-driven decision making and business analytics.
Work at Amazon Logistics
Samuel Karp has served as the Station Operations Manager at Amazon Logistics since 2020. In this role, he oversees station operations in San Jose, California. His responsibilities include managing logistics processes and ensuring efficient operations within the station. Karp focuses on optimizing workflows and enhancing service delivery to meet customer needs.
Previous Experience at EDS Service Solutions
Prior to his current position, Karp worked as an Account Manager at EDS Service Solutions from 2018 to 2019 in the San Francisco Bay Area. During his tenure, he managed client accounts and contributed to service delivery improvements. His role involved strategic planning and process optimization to enhance client satisfaction.
Background in Customer Service Management
Karp has extensive experience in customer service management, having worked at Mattress Firm as a Manager from 2010 to 2020. In this position, he developed and facilitated training programs aimed at improving productivity and increasing revenue. His focus on customer service processes has been instrumental in achieving high levels of customer satisfaction.
Education and Expertise
Samuel Karp holds a Master of Business Administration (M.B.A.) with a focus on Project Management and Information Technology Management from Capella University, which he completed from 2014 to 2016. He also earned a Doctorate in Business Administration (DBA) from the same institution between 2017 and 2019. Additionally, he obtained a Bachelor of Science in Business Administration with a concentration in Human Resources and Management from Sonoma State University from 2004 to 2007.
Skills in Data-Driven Decision Making
Karp possesses strong skills in data-driven decision making and business analytics. His expertise enables him to analyze operational data effectively, leading to informed strategic planning and process improvements. He demonstrates a commitment to leveraging data to enhance organizational performance and customer satisfaction.