Santiago Zanko
About Santiago Zanko
Santiago Zanko is an Operations Supervisor at Amazon Logistics with over four years of experience in operations and process improvement. He is trilingual and has previously worked as an Operations Analyst at Doka and a Customer Service Representative at Arvato CRM Solutions.
Current Role at Amazon Logistics
Santiago Zanko serves as an Operations Supervisor at Amazon Logistics, a position he has held since 2021. He is based in Korntal-Münchingen, Baden-Württemberg, Germany. In this role, he is responsible for overseeing operational processes, enhancing efficiency, and ensuring high-quality service delivery. His focus includes solving customer problems and enforcing organizational standards to meet operational goals.
Previous Experience at Doka
Prior to his current role, Santiago Zanko worked as an Operations Analyst at Doka for six months in 2020. This position was located in the Bogotá D.C. Area, Colombia. During his tenure, he contributed to operational analysis and process improvement initiatives, gaining valuable experience in the field of operations.
Experience in Customer Service
Santiago Zanko has experience in customer service, having worked as a Customer Service Representative at Arvato CRM Solutions. He held this position for four months in 2015, in Dortmund, North Rhine-Westphalia, Germany. His role involved direct interaction with customers, focusing on service quality and problem resolution.
Educational Background in International Trade and Finance
Santiago Zanko studied at Fundación Universidad de Bogotá 'Jorge Tadeo Lozano', where he earned a Bachelor's degree in Comercio Internacional y Finanzas. His studies spanned five years, from 2014 to 2019. This educational background provided him with a solid foundation in international trade and finance, which supports his operational roles.
Trilingual Communication Skills
Santiago Zanko is trilingual, which enhances his ability to communicate effectively in multicultural environments. This skill contributes to operational efficiency and improves collaboration within diverse teams, allowing for better problem-solving and customer service.