Sapna Arora
About Sapna Arora
Sapna Arora is a Process Assistant at Amazon Logistics in Kitchener, Ontario, Canada, where she has worked since 2020. She has a background in Business/Commerce and has held various roles in legal and customer service sectors in India.
Work at Amazon Logistics
Currently, Sapna Arora serves as a Process Assistant at Amazon Logistics in Kitchener, Ontario, Canada. She has held this position since 2020, accumulating four years of experience in the role. Her responsibilities include creating strategic dock plans for trailer arrivals and placements, ensuring compliance with safety standards during Trailer Dock Release (TDR) operations, and maintaining the accuracy of the station trailer yard through daily audits. Additionally, she coordinates with operations and delivery service providers to facilitate a smooth traffic flow and achieve on-time dispatch performance.
Previous Experience in Legal and Customer Service
Before her tenure at Amazon, Sapna Arora worked as a Legal Patent Assistant at Lakshmikumaran and Sridharan in Delhi, India, from 2015 to 2016. This role lasted for one year. Prior to that, she was employed as a Customer Service Representative at IBM in Gurgaon, India, for five months in 2014. Following her position at Lakshmikumaran and Sridharan, she worked as a Senior Process Administrator at Clairvolex from 2017 to 2020 in Gurgaon, Haryana, India.
Education and Expertise
Sapna Arora has a solid educational background in Business and Commerce. She completed her Master of Commerce (M.Com) at Indira Gandhi National Open University from 2016 to 2017. Prior to that, she earned her Bachelor of Commerce (B.Com) with honors from Delhi University, studying from 2011 to 2014. Additionally, she pursued further education at the World Intellectual Property Organization in 2018 for 11 months. Her academic qualifications support her expertise in logistics, operations coordination, and compliance.