Sarah (Katie) G.
About Sarah (Katie) G.
Sarah (Katie) G. is a Field Quality Assurance Specialist at Amazon Logistics, where she has worked since 2020. She has extensive experience at Amazon, including roles in customer service, training, and content development, and holds an Associate's degree in Criminal Justice and Corrections.
Work at Amazon Logistics
Currently, Sarah G. serves as a Field Quality Assurance Specialist at Amazon Logistics, a position she has held since 2020. In this role, she is responsible for managing the quality assurance of a fleet comprising approximately 400 drivers across Lexington and Louisville, Kentucky. Her responsibilities include ensuring that internal systems are updated with accurate business hours, delivery obstacles, and safe delivery locations. This position builds on her extensive experience within the Amazon organization.
Previous Roles at Amazon
Sarah G. has held multiple positions at Amazon prior to her current role. She worked as a Resolution Specialist from 2016 to 2018 in Huntington, West Virginia, and as a Training Assistant for one month in 2016. Additionally, she served as a Customer Service Representative for six months in 2016 and as an Account Change Customer Service Representative from 2018 to 2019. Her experience also includes a role as a Jr. Content Developer from 2019 to 2020 in Lexington, Kentucky, and as an Away Team Trainer for one month in Jamaica in 2017.
Education and Expertise
Sarah G. studied at Bluegrass Community and Technical College, where she pursued an Associate's degree in Criminal Justice and Corrections from 2020 to 2022. During her time at Amazon, she completed over 200 hours of internal training videos to enhance her skills, reflecting her commitment to professional development and expertise in her field.
Experience at GameStop
Before her tenure at Amazon, Sarah G. worked at GameStop as a Game Advisor from 2014 to 2016 in Ashland, Kentucky. In this role, she provided customer service and support, contributing to her foundational experience in customer-facing positions.