Sebastian Castano
About Sebastian Castano
Sebastian Castano is a Delivery Service Liaison at Amazon Logistics, where he has worked since 2020. He has a background in customer service and logistics, with previous roles at CBS Television Distribution, HRP Cox, Yelp, and IBISWorld.
Current Role at Amazon Logistics
Sebastian Castano serves as a Delivery Service Liaison at Amazon Logistics since 2020. In this role, he focuses on enhancing delivery service efficiency through proactive and reactive customer communication. He coordinates with third-party Dispatch Service Providers to address delivery issues, ensuring timely same-day or next-day deliveries. His responsibilities include resolving customer inquiries and improving overall service quality.
Previous Experience in Customer Service and Account Management
Before joining Amazon Logistics, Sebastian Castano gained valuable experience in customer service and account management. He worked as an Account Manager at HRP Cox from 2013 to 2017, where he managed client relationships and ensured service satisfaction. Additionally, he held the position of Junior Account Executive at Yelp from 2018 to 2019, further developing his skills in customer communication and issue resolution.
Educational Background in Economics and Spanish
Sebastian Castano earned a Bachelor of Arts (B.A.) in Economics and Spanish from The University of Connecticut, studying from 2009 to 2013. He also studied Spanish and Iberian Studies at Universidad de Santiago de Compostela for 11 months in 2011. His educational background provides a strong foundation for his roles in customer service and logistics.
Internship Experience in Media and Business Development
Sebastian Castano has diverse internship experience in media and business development. He interned at CBS Television Distribution for two months in 2012 and at The CW28 Television Station for three months in 2009. Additionally, he worked as a Business Development Manager at IBISWorld from 2019 to 2020, where he contributed to business growth initiatives.
Logistics Industry Experience
Sebastian Castano has been active in the logistics industry since at least 2020. His experience includes a focus on customer service and resolving delivery issues, which are critical components of logistics operations. His role at Amazon Logistics highlights his commitment to improving delivery processes and customer satisfaction.