Shamil Lagerdien
About Shamil Lagerdien
Shamil Lagerdien is a Senior Operations Manager at Amazon Logistics in Milton, Ontario, with over a decade of experience at Amazon. He has held various roles within the company, including Operations Manager and Customer Services Manager, and collaborates with multiple business partners to enhance operational efficiency.
Work at Amazon Logistics
Shamil Lagerdien has been serving as a Senior Operations Manager at Amazon Logistics since 2021. In this role, he is responsible for presenting operational metrics to the senior leadership team and managing day-to-day relationships with multiple Delivery Service Providers (DSPs) to ensure efficient delivery operations. Prior to this position, he worked as an Operations Manager in Delivery Operations from 2019 to 2021, also in Milton, Ontario. His tenure at Amazon spans over a decade, showcasing his commitment to the organization.
Previous Experience at Amazon
Before his current role, Shamil Lagerdien held several positions at Amazon. He worked as a Customer Services Manager in Amazon Customer Service for 10 months in 2011-2012 in Cape Town, South Africa. He also served as an Area Manager at Amazon Fulfilment Services Canada from 2012 to 2015 in Mississauga, Ontario. Additionally, he briefly worked as a Team Leader in Customer Service in 2011. These roles contributed to his extensive experience in operations and customer service.
Education and Expertise
Shamil Lagerdien studied at the University of Cape Town, where he achieved a Bachelor of Business Science from 1998 to 1999. He also attended Wynberg Boys High School from 1993 to 1997. His educational background supports his expertise in operations management and business processes, which he applies in his current role at Amazon Logistics.
Collaboration with Business Partners
In his role at Amazon Logistics, Shamil Lagerdien collaborates with key business partners, including Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES, and Engineering. This collaboration is essential for building and securing support and resources for various projects and initiatives, ensuring operational efficiency and effectiveness.
Leadership and Initiatives
Shamil Lagerdien drives the vision for his station team at Amazon Logistics. He leads the creation of quality initiatives, process change initiatives, and other lean initiatives aimed at meeting and exceeding business plans. His leadership is focused on fostering a culture of continuous improvement within the operations team.