Stephen Wilkins
About Stephen Wilkins
Stephen Wilkins is an Operations Analyst at Amazon Logistics with advanced IT skills and a strong background in Workforce Management and Forecasting. He has held various roles in customer service and operations, including positions at Amazon and Metropolitan, and holds a Bachelor of Laws from Sheffield Hallam University.
Current Role at Amazon Logistics
Stephen Wilkins serves as an Operations Analyst at Amazon Logistics, a position he has held since 2021. In this role, he applies his advanced IT competency and process-driven approach to improve team and business performance. His focus is on enhancing efficiency and service excellence through collaboration, utilizing his comprehensive knowledge of Workforce Management and Forecasting.
Previous Experience at Amazon
Prior to his current role, Stephen Wilkins worked at Amazon in various capacities. He was a Team Leader from 2020 to 2021 in Eastwood, England, where he managed team operations. Before that, he served as a Fulfillment Associate from 2019 to 2020 in Kegworth, England, where he contributed to fulfillment processes. His experience at Amazon spans over two years, providing him with a solid foundation in logistics operations.
Career Background in Customer Service and Consulting
Stephen Wilkins has a diverse background in customer service and consulting. He worked as a Customer Service Advisor at Metropolitan from 2011 to 2015, focusing on client interactions. He also held the position of Employer Solutions Consultant at Working Links for seven months in 2009. His experience in these roles has equipped him with strong problem-solving skills and the ability to drive insight within teams.
Education and Legal Studies
Stephen Wilkins studied at Sheffield Hallam University, where he earned a Bachelor of Laws (LLB) degree from 1996 to 2000. This educational background provides him with a solid understanding of legal principles, which complements his analytical skills in his current role.
Professional Development in Resource Planning and Sales
Stephen's career includes significant roles in resource planning and sales. He was a Resource Planning Analyst at Metropolitan from 2015 to 2018, where he focused on workforce management. Additionally, he worked as a Sales Designer at Moben Kitchens from 2007 to 2009, contributing to sales strategies and customer engagement. These experiences have enhanced his analytical and operational capabilities.