Sylvia Jessica Agung
About Sylvia Jessica Agung
Sylvia Jessica Agung is a Payment Coordinator at Amazon Logistics, where she has worked since 2021. She previously held roles at Booking.com and has a Bachelor's degree in Hospitality Administration from Saxion Hogeschool Apeldoorn.
Work at Amazon Logistics
Currently, Sylvia Jessica Agung serves as a Payment Coordinator DSP at Amazon Logistics, a position she has held since 2021. In this role, she ensures that business grants and incentives are processed according to internal standard operating procedures. She has implemented unique payment processes for the new entrepreneur program, collaborating with Finance, Program, and Account Management functions to facilitate timely DSP onboarding and payments. Additionally, she tracks metrics and provides reports on the health of DSP progress to leadership, while proactively suggesting improvements to payment and invoicing processes.
Previous Experience at Booking.com
Sylvia Agung worked at Booking.com in various capacities from 2016 to 2021. She began as a CS Payment Operations specialist, where she focused on payment processes for four years. In 2020, she transitioned to the role of CS Senior Finance Specialist, where she remained until 2021. Her experience at Booking.com contributed to her expertise in finance and customer service within the online travel industry.
Education and Expertise
Sylvia Agung earned a Bachelor's degree in Hospitality Administration/Management from Saxion Hogeschool Apeldoorn, completing her studies from 2011 to 2016. This educational background provided her with foundational knowledge in hospitality and management principles, which she has applied throughout her career in various roles within the finance and hospitality sectors.
Background in Hospitality
Sylvia Agung has a background in hospitality, having worked as an F&B Trainee at Crowne Plaza Amsterdam - South for four months in 2013. Additionally, she held a part-time all-round F&B position at Park Plaza Amsterdam Airport from 2015 to 2016. These roles contributed to her understanding of customer service and operational processes within the hospitality industry.