Younes Mefoued
About Younes Mefoued
Younes Mefoued is a Shift Manager at Amazon Logistics, where he has worked since 2017. He holds a Master's degree in law from the University of Algiers and has previous experience as a Customer Service Specialist at Swissport.
Work at Amazon Logistics
Younes Mefoued has served as a Shift Manager at Amazon Logistics since 2017. In this role, he oversees daily operations, ensuring efficiency and productivity within the logistics team. His responsibilities include managing staff schedules, coordinating workflow, and addressing any operational challenges that arise during shifts. With seven years of experience in this position, Mefoued plays a crucial role in maintaining the high standards expected at Amazon.
Education and Expertise
Younes Mefoued completed his Master en droit at the University of Algiers, where he studied from 2007 to 2013. His academic background provides him with a solid foundation in legal principles. Additionally, he pursued studies in customer service and international marketing, achieving an IATA handling diploma and a customer services mention from 2016 to 2017. This education equips him with the skills necessary for effective communication and customer relations in his professional roles.
Background in Customer Service
Before joining Amazon Logistics, Younes Mefoued worked as a Customer Service Specialist at Swissport from 2015 to 2017. In this role, he was responsible for assisting customers at Houari Boumedienne Airport, addressing inquiries, and resolving issues. His experience in customer service has contributed to his ability to manage teams and ensure customer satisfaction in his current position.