Chris Thomas
About Chris Thomas
Chris Thomas serves as the Head of Customer Success at Ambit, where he has worked since 2021. He has a diverse background in sales and business development, with previous roles at SkillsVR, Salesforce, and Mobile Mentor Australia.
Current Role at Ambit AI
Chris Thomas serves as the Head of Customer Success at Ambit, a position he has held since 2021. In this role, he has focused on enhancing customer relationships and ensuring successful implementation of the company's solutions. He has been instrumental in building digital employees and automating intelligent conversations for enterprises, contributing to the overall success of the organization.
Previous Experience in Customer Success and Sales
Prior to his current role, Chris worked at SkillsVR as a Sales Manager for 10 months in Auckland, New Zealand. He also served as a Consultant for the City of Sydney for 2 months in 2020. His experience includes a significant tenure at Salesforce, where he was a Commercial Account Executive for 8 years, focusing on customer engagement and sales strategies.
Education and Qualifications
Chris studied at Selwyn College from 1998 to 2002. He furthered his education at The University of Sydney Business School, where he achieved a Master of Business Administration from 2015 to 2020. Additionally, he completed a program in Digital Marketing at ADMA IQ in 2013, focusing on data-driven marketing and advertising.
Background in Business Development
Chris has a diverse background in business development, having worked as a Business Development Manager at Mobile Mentor Australia from 2009 to 2011. He also held positions at Spark New Zealand and Telstra as an Account Executive, where he developed skills in client management and sales. His experience spans various industries, including retail, automotive, and telecommunications.
Consulting and Conversational Design Expertise
At Ambit, Chris has developed expertise in consulting on conversational design and delivery as part of the Customer Success team. His knowledge in this area supports enterprises in creating effective digital communication strategies, enhancing customer interactions through intelligent automation.