Fiona Mc Martin
About Fiona Mc Martin
Fiona Mc Martin is the Head of Customer Experience at Ambit, bringing over 8 years of expertise in RFID cashless payments and customer success management. She has held various roles in project management and client success across multiple companies, including Global Event Technologies and Morressier.
Current Role at Ambit AI
Fiona Mc Martin serves as the Head of Customer Experience at Ambit, a position she has held since 2022. In this role, she focuses on enhancing customer interactions and ensuring satisfaction with Ambit's services. Her work involves overseeing customer success initiatives and leading a team dedicated to improving user experiences. Fiona's expertise in customer experience management is integral to Ambit's mission of delivering high-quality service to its clients.
Previous Experience in Customer Success
Prior to her current role, Fiona worked as a Client Success Manager at Global Event Technologies from 2018 to 2020. In this remote position, she was responsible for managing client relationships and ensuring successful implementation of GET Systems. Additionally, she served as Team Lead - Customer Success at Morressier from 2020 to 2021, where she led efforts to enhance customer engagement and satisfaction.
Project Management Background
Fiona has a strong background in project management, having worked as a Project Manager (Freelance) at Glownet from 2013 to 2015. During this time, she managed various projects related to RFID cashless payments. She also held roles such as Project Assistant at WONDER London and UK Project Manager at PlayPass NV, where she developed skills in overseeing project timelines and deliverables.
Expertise in Payment Solutions
Fiona specializes in RFID cashless payments and possesses over 8 years of experience in this field. She has a sound understanding of payment gateways and oversees API integrations with ticketing and payment platforms. Her knowledge in these areas contributes to her effectiveness in managing customer experiences related to payment solutions.
Education and Training
Fiona studied at Mt Aspiring College, where she gained foundational knowledge that supports her career in customer experience and project management. Her educational background complements her extensive professional experience, enabling her to effectively lead teams and manage customer relationships.