Richard Pratley
About Richard Pratley
Richard Pratley serves as the General Manager at Ambit in Auckland, New Zealand, where he has worked since 2022. He has extensive experience in technology and business management, particularly in conversational AI and digital customer engagement.
Work at Ambit AI
Richard Pratley has served as General Manager at Ambit since 2022, based in Auckland, New Zealand. In this role, he leads a team dedicated to providing human-like automated customer interactions for enterprise-level clients. His focus is on enhancing customer engagement through the integration of digital employees into various communication channels, including websites and social media platforms.
Previous Experience in Management
Prior to his current position, Richard held several managerial roles in various organizations. He was the General Manager for simPRO Software in New Zealand from 2016 to 2018. He also worked at Dataprint as Head of Product & Sales from 2021 to 2022, and at Pierlite as General Manager - GTS from 2014 to 2016. His experience at Schneider Electric included multiple roles, such as General Manager for the Buildings Business and National Manager for Services.
Education and Expertise
Richard Pratley earned his MBA from the University of Auckland, completing his studies from 2006 to 2008. He also holds a BEng (Hons) in Electrical & Electronic Engineering from the University of Brighton, where he studied from 1990 to 1995. His educational background supports his expertise in technology and innovation, particularly in the area of conversational AI.
Passion for Technology and Innovation
Richard has a strong passion for transforming businesses through technology and innovation. He advocates for the use of conversational AI to improve customer engagement and streamline communication processes. His interest in integrating digital solutions into various platforms reflects his commitment to enhancing operational efficiency and customer experience.
Personal Interests and Family
Outside of his professional life, Richard Pratley has personal interests in music, food, and jet skiing. He is also a father of three, balancing his family life with his career in technology and management. His diverse interests contribute to his holistic approach to both personal and professional development.