Monica Olmos
About Monica Olmos
Monica Olmos is an EVP of Operations with a 20-year career in the call center industry, focusing on healthcare client relations and operational innovation.
Monica Olmos EVP Operations
Monica Olmos serves as the Executive Vice President of Operations. Drawing from a rich 20-year tenure in the call center industry, Monica has held senior leadership roles in both client services and operations. Her leadership style emphasizes operational excellence, innovation, and devising forward-thinking strategies. Her robust experience spans both onshore and offshore operations, making her a versatile leader.
Monica Olmos Healthcare Sector Expertise
Monica Olmos has dedicated the last decade of her career to strengthening client relationships within the healthcare sector. Her extensive knowledge and personal experiences navigating this dynamic landscape have significantly influenced her career, positioning her as a key player in healthcare operations. Monica's approach is characterized by a deep understanding of client needs and a focus on delivering superior service.
Monica Olmos Background in Client Services and Operations
Monica Olmos has considerable expertise in client services and operations with a career that spans two decades. Her broad experience includes senior leadership roles where she managed both onshore and offshore client services. Her focus on operational excellence and the adoption of innovative strategies has been pivotal in her success. Monica's leadership has consistently aimed at enhancing operational efficiency and delivering top-tier client service.
Monica Olmos Personal Life and Interests
A lifelong Texan, Monica Olmos resides in San Antonio with her husband, four children, and their four-legged friend. Monica enjoys outdoor activities such as hiking and has a passion for exploring antique shops. She occasionally switches from her professional attire to more casual boots for her adventures. Monica also relishes in spoiling her grandson, balancing her professional and personal life with great enthusiasm.