Gaurav Sharma
About Gaurav Sharma
Gaurav Sharma is a Technology Team Lead at Amdocs with extensive experience in technology integration and telecom client services.
Work at Amdocs
Gaurav Sharma currently holds the position of Technology Team Lead at Amdocs, where he has been employed since 2020. Prior to this role, he worked as a Technology Integration Engineer at Amdocs from 2013 to 2020. His tenure at Amdocs spans over a decade, during which he has contributed significantly to various projects and initiatives within the organization. His experience includes leading teams and implementing systems that enhance operational efficiency.
Education and Expertise
Gaurav Sharma earned a Bachelor of Technology (B.Tech) degree in Information Technology from Graphic Era University, Dehradun, completing his studies from 2009 to 2013. His academic background has provided him with a solid foundation in technology, which he has applied throughout his career in various roles within the telecom industry.
Background
Gaurav Sharma has extensive experience in the telecom sector, having worked with various clients across different locations. His background includes a focus on understanding client needs and service requirements, which has enabled him to deliver tailored solutions. His work has involved both technical leadership and team management, contributing to successful project outcomes.
Achievements
During his career, Gaurav Sharma has achieved several notable milestones. He built and catalyzed a Level 3 team that reached zero issues and callouts within three months of transformation, ensuring 100% SLA compliance. He also implemented a self-healing system setup that improved profit margins and savings for the organization and its clients. Additionally, he designed a support system utilizing tools such as Grafana, Influx, and Shell Scripts, achieving near zero-touch operations and minimizing human errors.