Dan Callahan
About Dan Callahan
Dan Callahan is a Desktop Solutions Technician II with extensive experience in technical support and network administration. He has held various positions in reputable companies, including Amentum and Ingersoll Rand, and has a background in Electronics Technology from Miami Dade College.
Current Role at Amentum
Dan Callahan serves as a Desktop Solutions Technician II at Amentum, a position he has held since 2020. In this role, he is responsible for providing technical support and solutions for desktop environments. His work involves traveling to various ICE locations throughout Colorado and Wyoming to deliver laptop, file server, and network support. Callahan utilizes tools such as ServiceNow for ticketing and inventory management, ensuring efficient handling of support requests.
Previous Experience in Technical Support
Prior to his current role, Dan Callahan accumulated extensive experience in technical support across several organizations. He worked as a Senior Technical Specialist at Southwest Research Institute for one year, followed by a two-year tenure as a Technical Support Specialist at Computer Sciences Corporation. He also served as a Desktop Support Technician II at Ingersoll Rand for seven years. His diverse background includes roles at Avaya as a Systems Engineer and ACS Group as a Deskside Support Specialist.
Education and Training
Dan Callahan studied at Miami Dade College, where he earned an Associate of Science degree in Electronics Technology from 1981 to 1984. He furthered his education at the Florida Institute of Technology, enhancing his technical knowledge and skills relevant to his career in IT support and network administration.
Technical Skills and Expertise
Dan Callahan possesses advanced experience in network administration and application support, particularly with Microsoft Server 2016 and 2019. He employs various tools and applications in his work, including Bomgar for remote support and MDT for imaging and reimaging tasks. His expertise extends to supporting proprietary ICE Applications, showcasing his ability to manage complex technical environments effectively.
Career Timeline
Dan Callahan's career spans several years in the IT support field, beginning in 1999 as a Systems Support Engineer at Aon Corp and Computer Sciences Corp, where he worked for six years. He transitioned to various roles, including Technical Support Analyst at Catholic Health Initiatives and Desktop Support Technician II at Ingersoll Rand. His career reflects a steady progression through technical support positions, culminating in his current role at Amentum.