Jalen Willis
About Jalen Willis
Jalen Willis is a Help Desk Analyst Tier 2 with a background in information technology and customer support. He has experience working for companies such as The Home Depot and Amentum, and he holds an Associate's degree from Moberly Area Community College.
Current Role at Amentum
Jalen Willis has been employed at Amentum as a Help Desk Analyst Tier 2 since 2020. In this role, he provides technical support and assistance, ensuring efficient operations within the organization. His position requires a strong understanding of IT systems and the ability to troubleshoot various technical issues. Willis's experience in this role contributes to his goal of becoming a valuable asset to future employers.
Previous Experience in IT Support
Before joining Amentum, Jalen Willis worked as a Help Desk Support Specialist at The Home Depot from 2018 to 2020 in the Austin, Texas Area. In this position, he gained hands-on experience in customer service and technical support. Additionally, he served as an Information Technology Intern at Ignite Restaurant Group from 2017 to 2018, where he further developed his IT skills and knowledge.
Education and Academic Background
Jalen Willis studied at the College of DuPage from 2014 to 2018, where he focused on enhancing his technical skills and knowledge. He also attended Moberly Area Community College, earning an Associate's degree in General Studies. His academic background provided a foundation for his career in IT support and has contributed to his professional development.
Skills and Professional Development
Throughout his educational journey, Jalen Willis developed a diverse skill set that includes both teamwork and independent work capabilities. His experiences in various roles during college allowed him to enhance his problem-solving skills and adapt to different work environments. Willis aims to leverage these skills in future positions that offer opportunities for personal and professional growth.