Micky Nguyen
About Micky Nguyen
Micky Nguyen is a System Engineer II at Amentum, with extensive experience in IT support and systems engineering. He has worked for various organizations including TEKsystems, Clover Technologies Group, and Insight, and has a background in computer deployments and network communication.
Current Role at Amentum
Micky Nguyen serves as a System Engineer II at Amentum since 2019. In this role, Nguyen provides IT support to Immigration and Customs Enforcement (ICE) and other program employees. The focus includes managing network communication devices, as well as mobile and wireless devices. Nguyen's responsibilities encompass troubleshooting and resolving technical issues while ensuring effective communication with customers and stakeholders.
Previous Experience in IT Support
Prior to joining Amentum, Micky Nguyen held several positions in IT support. Nguyen worked at Clover Technologies Group as an IT Support Specialist from 2017 to 2019. Before that, Nguyen was employed at TEKsystems as a System Engineer for 10 months in 2016. Additionally, Nguyen served as a Senior Helpdesk Technician at Insight from 2008 to 2010 and as a Senior Desktop Technician at Roosevelt University from 2010 to 2014.
Educational Background
Micky Nguyen studied at Harry Truman College, where Nguyen pursued a degree in Data Processing. Nguyen achieved an Associate of Arts and Sciences (AAS) from 1989 to 1991. This educational background provided a foundation for a career in IT and systems engineering.
Technical Skills and Expertise
Micky Nguyen possesses expertise in various technical areas, including computer deployments using PXE, SCCM, and other deployment tools. Nguyen monitors IT Service Management (ITSM) assignment groups in ServiceNow to troubleshoot and resolve tickets. Additionally, Nguyen assists with the installation and maintenance of Video Teleconferencing (VTC) infrastructure and handles user requests effectively.
Early Career in IT
Micky Nguyen began the career in IT as an IT Specialist at Mundelein Park & Recreation District from 2014 to 2015. This role contributed to the development of Nguyen's technical skills and experience in providing IT support and services.