Sterling Hilmo
About Sterling Hilmo
Sterling Hilmo is a Techwriter III and Reset Coordinator at Amentum, where he has worked since 2019 in Fort Campbell, Kentucky. He has a diverse background in aviation logistics, customer service, and military leadership, complemented by advanced degrees in Business Administration and Resource Management.
Work at Amentum
Sterling Hilmo has been employed at Amentum since 2019, serving as a Techwriter III - Reset Coordinator. In this role, he is based in Fort Campbell, Kentucky, and is responsible for coordinating the logistics of aircraft drop-off and delivery. His work ensures seamless operations and customer satisfaction. Hilmo produces detailed reports on aircraft status, repair appraisals, and project funding for management and government representatives. He also acts as a primary point of contact for customer service, facilitating communication between customers and various stakeholders.
Previous Experience
Prior to his current role, Sterling Hilmo worked at Lockheed Martin as a Mechanic III - Crew Lead from 2014 to 2016 in Fort Campbell, Kentucky. He also held a position at URS Corporation, An AECOM Company, as a Techwriter II in the Training Department from 2017 to 2019. Additionally, he served as a Mechanic III - Crew Lead at URS Corporation from 2016 to 2017. His extensive experience includes a 21-year tenure with the US Army, where he held the rank of First Sergeant from 1993 to 2014.
Education and Expertise
Sterling Hilmo is pursuing a Master of Business Administration (MBA) at Western Governors University, with an expected completion date of 2025. He previously earned a Bachelor of Applied Science (BASc) in Resource and Technology Management from Troy University, completing his studies in 2014. His educational background supports his expertise in business administration and management, enhancing his capabilities in his current and previous roles.
Customer Service Achievements
In his role as Reset Coordinator at Amentum, Sterling Hilmo achieved a perfect customer service satisfaction rating of 4 out of 4 from 99% of customers while coordinating the delivery of 116 aircraft. This accomplishment highlights his effectiveness in managing customer relationships and ensuring high levels of satisfaction through his logistical coordination efforts.
Teaching Experience
Sterling Hilmo has experience in education, having served as an Instructor at Central Texas College for a brief period in 2012 while stationed at FOB Salerno, Afghanistan. This role contributed to his diverse skill set, combining technical knowledge with teaching capabilities.