Amy Mc Mullan
About Amy Mc Mullan
Amy Mc Mullan serves as the Manager of ADR Services at the American Arbitration Association, where she oversees teams and develops innovative methods for managing arbitration cases. She has a background in education and advocacy, with previous roles in various organizations including Nemours and Gustavus Adolphus College.
Current Role at American Arbitration Association
Amy Mc Mullan serves as the Manager of ADR Services at the American Arbitration Association, a position she has held since 2021. In this role, she manages both onsite and remote teams of Case Administrators and Assistants. Her responsibilities include ensuring effective communication and customer service within the team. She also facilitates open dialogue and feedback to enhance operational processes and develop innovative solutions to challenges faced by the organization.
Previous Experience at American Arbitration Association
Prior to her current role, Amy Mc Mullan worked at the American Arbitration Association in various capacities. She began as a Case Assistant in 2011, where she worked for six months. She then progressed to Case Manager from 2011 to 2013 and later served as Case Administrator II from 2018 to 2021. Throughout her tenure, she developed methods for administering large groups of arbitration cases, managing between 25 to 200 cases.
Internship Experience at Nemours
In 2009, Amy Mc Mullan completed a four-month internship as a Pediatric Health Policy and Advocacy Intern at Nemours in the Washington D.C. Metro Area. This role provided her with experience in health policy and advocacy within a pediatric context.
Educational Background
Amy Mc Mullan holds a Master of Arts in Teaching from Hamline University, where she studied Elementary Education and Teaching from 2012 to 2019. She also earned a Bachelor of Arts in Political Science and Government from Gustavus Adolphus College, completing her studies from 2005 to 2009.
Early Career at Gustavus Adolphus College
Before her roles at the American Arbitration Association, Amy Mc Mullan worked as a Marketing and Communications Intern at Gustavus Adolphus College from 2009 to 2010. This position allowed her to gain valuable experience in marketing and communications within an academic setting.