Michael Ames
About Michael Ames
Michael Ames is a Case Filing Specialist currently employed at the American Arbitration Association in Buffalo, New York. He has a background in customer service and hospitality, having worked at Sheraton Hotels & Resorts and Radisson, and holds degrees in Social Sciences and Business Administration.
Work at American Arbitration Association
Michael Ames has been employed at the American Arbitration Association since 2021, serving as a Case Filing Specialist. His role involves managing case filings and ensuring that all documentation is processed accurately and efficiently. He has accumulated three years of experience in this position, contributing to the organization's commitment to dispute resolution.
Current Position at Sheraton Hotels & Resorts
Since 2018, Michael Ames has worked as a Front Office Associate at Sheraton Hotels & Resorts in Niagara Falls, New York. In this role, he is responsible for guest check-ins, providing information about hotel services, and addressing guest inquiries. His experience in the hospitality industry spans six years, enhancing his customer service skills.
Previous Experience at HealthNow New York Inc.
Michael Ames worked as a Customer Service Representative at HealthNow New York Inc. from 2020 to 2021. During this one-year tenure in Buffalo, New York, he handled customer inquiries and provided support, further developing his communication and problem-solving skills.
Education and Expertise
Michael Ames studied at Erie Community College, where he earned an Associate in Arts degree in Social Sciences from 2016 to 2018. He then attended the State University of New York College at Buffalo, achieving a Bachelor of Science degree in Business Administration with a concentration in Management in 2019. His educational background provides a foundation for his roles in customer service and case management.
Previous Role at Radisson
Before his current positions, Michael Ames worked as a Guest Service Agent at Radisson in Grand Island, New York, from 2017 to 2018. This role involved interacting with guests and managing their needs, contributing to his overall experience in the hospitality sector.