Julia Williams
About Julia Williams
Julia Williams serves as the Operations Manager at the American Chemical Society, where she has worked since 1998. She specializes in streamlining invoicing processes, managing significant account portfolios, and implementing automation to improve operational efficiency.
Work at American Chemical Society
Julia Williams has served as Operations Manager at the American Chemical Society since 1998. In this role, she has been responsible for streamlining electronic invoicing processes, which has improved both timeliness and accuracy. Williams manages a portfolio with account values exceeding $1 million, demonstrating her capability in handling significant financial responsibilities. She collaborates with IT to automate quality assurance processes for imported orders, ensuring data accuracy and enhancing operational efficiency.
Education and Expertise
Julia Williams studied at Miami University from 1983 to 1987, where she earned a Bachelor of Science degree in Personnel & Employment Relations. This educational background has equipped her with the knowledge and skills necessary to manage operations effectively and develop internal controls that secure financial transactions amidst business changes.
Background
Before joining the American Chemical Society, Julia Williams worked at Ameritech Cellular as a Call Center Leader from 1995 to 1998. In this position, she gained experience in managing customer service operations, which has contributed to her ability to handle complex customer issues related to VAT and non-standard payment arrangements.
Achievements in Process Improvement
Throughout her career, Julia Williams has implemented automation in subscription order entry, which has eliminated the need for additional personnel during peak times. This initiative reflects her focus on enhancing operational efficiency and optimizing resource allocation. Additionally, she develops and audits internal controls to ensure the security of financial transactions, demonstrating her commitment to maintaining high standards in operations.