Mary B.
About Mary B.
Mary B. is a Senior Manager of Technology Operations at the American Chemical Society, where she has worked since 2021. She has extensive experience in IT operations and customer service, having held various roles in organizations such as Bob Evans Farms, Cardinal Health, and Nationwide Insurance.
Current Role at American Chemical Society
Mary B. serves as the Senior Manager of Technology Operations at the American Chemical Society, a position she has held since 2021. In this role, she has implemented process improvement initiatives that have significantly enhanced customer support operations. Her focus on streamlining operations has contributed to improved efficiency and service delivery within the organization.
Previous Experience at Bob Evans Farms, Inc.
Prior to her current role, Mary B. worked at Bob Evans Farms, Inc. as the Director of IT Operations and Customer Service Desk from 2012 to 2015. During her three years in this position, she was responsible for overseeing IT operations and enhancing customer service processes in the Columbus, Ohio area.
Career Background in Technology Operations
Mary B. has a diverse background in technology operations, having held various roles across multiple organizations. She served as the Manager of End User Client Support at Cardinal Health from 2000 to 2011, and as a Network Administrator for the City of Gahanna from 1993 to 1998. Additionally, she worked as a Technical Consultant at TEKsystems and as a Service Delivery Manager at Advanced Drainage Systems, Inc.
Education in Management Information Systems
Mary B. studied Management Information Systems at Columbus State Community College. This educational background has provided her with the foundational knowledge necessary for her career in technology operations and management.
Military Service in the United States Air Force
Mary B. served in the United States Air Force as a Technical Sergeant (E-6) from 1982 to 1994. Her military experience has contributed to her leadership skills and ability to develop high-performing teams in her subsequent roles in technology operations.