Michael Fry
About Michael Fry
Michael Fry is a Senior Customer Service Representative at the American Chemical Society, where he has worked since 2013. He has extensive experience in customer service roles, including significant positions at McGraw-Hill Higher Education and Alliance Data, and has contributed to process improvement initiatives through Lean Six Sigma projects.
Current Role at American Chemical Society
Michael Fry has been serving as a Senior Customer Service Representative at the American Chemical Society since 2013. In this role, he is responsible for providing high-quality customer service and support to members and stakeholders. His extensive experience in customer service enables him to effectively address inquiries and resolve issues, contributing to the overall satisfaction of the organization’s clientele.
Previous Experience at McGraw-Hill Higher Education
Michael Fry held multiple positions at McGraw-Hill Higher Education over several years. He worked as a Supervisor in Customer Service Research from 2009 to 2012 and as a Supervisor in Customer Service from 2007 to 2009. Additionally, he served as a Group Leader in Customer Service from 2001 to 2006 and as a Customer Service Representative from 1997 to 2001. His roles involved overseeing customer service operations and enhancing service delivery.
Training and Process Improvement Initiatives
Throughout his career, Michael Fry has participated in Lean Six Sigma projects, focusing on process improvement initiatives. He has contributed to the documentation of new training processes, which enhanced the efficiency of onboarding and skill development for customer service teams. Furthermore, he created quality evaluation forms aimed at standardizing and improving customer service assessments.
Early Career at Alliance Data
Michael Fry began his career at Alliance Data, where he worked as a Training Assistant from 1988 to 1996. In this position, he supported training programs and contributed to the development of training materials. His early experience in training laid the foundation for his later roles in customer service and process improvement.
Education and Academic Background
Michael Fry studied at The Ohio State University, where he earned a Bachelor of Arts (B.A.) degree in Fine/Studio Arts, General from 1983 to 1987. His academic background provided him with a diverse skill set that he has applied throughout his professional career.