Angela H.
About Angela H.
Angela H. is a seasoned Customer Service Representative Sr at American Electric Power, with over 25 years of experience in strategic planning and workforce development. She specializes in career and leadership coaching, focusing on improving workforce culture and promoting inclusive opportunities.
Work at American Electric Power
Currently, Angela H. serves as a Customer Service Representative Sr at American Electric Power, a position she has held since 2020. In this role, she focuses on enhancing customer experiences and addressing service-related inquiries. Prior to this position, she worked in Program Development and Outreach at the same company from 2019 to 2020. Her experience at American Electric Power spans over four years, contributing to her expertise in customer service and organizational support.
Education and Expertise
Angela H. holds a Bachelor of Arts in Social Science from Ashford University, which she completed from 2009 to 2012. She also studied Organizational Leadership at Robert Morris University for one year in 2006-2007. Additionally, she pursued continuing education in Business, Management, Marketing, and Related Support Services at The Ohio State University Fisher College of Business. Her educational background supports her specialization in career and leadership coaching, with a focus on improving workforce culture.
Background
Angela H. has over 25 years of experience in various roles related to strategic planning and complex problem-solving. Her career includes positions such as Assistant Program Manager at the National Council on Aging from 2010 to 2011, and Human Resources Generalist at Mountaineer Casino, Racetrack & Resort from 2008 to 2010. She also worked as a Program Manager at Goodwill Industries of Greater Cleveland and East Central Ohio, Inc. from 2011 to 2013, where she developed skills in program management and workforce development.
Achievements
Throughout her career, Angela H. has established herself as a decisive leader with a strong background in organizational, business, and workforce development. She is recognized for her expertise in outreach, networking, marketing, cross-functional communications, employee training, facilitation, and process improvements. Angela actively supports corporate culture policies and promotes inclusive opportunities within her organization, reflecting her commitment to fostering a positive work environment.