Billy Brumfield
About Billy Brumfield
Billy Brumfield is a Product Owner at American Electric Power, where he focuses on enhancing customer service through strategic initiatives like the Customer Information Service system. He has over two decades of experience in various roles within the company, contributing significantly to projects aimed at improving customer-to-cash processes.
Current Role as Product Owner
Billy Brumfield currently serves as a Product Owner at American Electric Power (AEP), a position he has held since 2021. In this role, he focuses on the development and implementation of product features that enhance customer service and operational efficiency. He is involved in testing the viability of new product features through the Minimum Viable Product initiative, which incorporates user testing data and feedback to refine functionality over time.
Experience at American Electric Power
Billy Brumfield has extensive experience at American Electric Power, having held multiple positions since 1998. He began as a Customer Operations Associate and progressed through roles including Customer Service Coordinator, Functional Systems Analyst, and Customer Operations Administrator. His longest tenure was as a Customer Operations / Billing and Accounting Supervisor from 2010 to 2021. Throughout his career at AEP, he contributed to various projects aimed at improving customer service and operational processes.
Education and Qualifications
Billy Brumfield studied Business Administration and Management at Franklin University, where he earned an Associate of Arts and Sciences (AAS) degree from 2006 to 2008. He later pursued a Bachelor's degree in Business/Office Automation/Technology/Data Entry at Ohio Christian University, completing his studies from 2019 to 2021. Additionally, he graduated from Cabell Midland High School with a diploma in Music from 1992 to 1995.
Contributions to Customer Information Transformation
Billy Brumfield played a key role in the Customer Information Transformation project at AEP. He focused on the Minimum Viable Product Workstream, which aimed to enhance AEP's customer-to-cash business processes. His contributions were significant in aligning the project with regulatory changes and the ongoing digital transformation within the company.