Cathy Hood
About Cathy Hood
Cathy Hood serves as an IT Manager and Lean Coach at American Electric Power, where she has worked since 2008. She holds a Master of Arts from The Ohio State University and has over 15 years of experience in IT, specializing in infrastructure and applications.
Work at American Electric Power
Cathy Hood has served as an IT Manager and Lean Coach at American Electric Power since 2008. In this role, she manages IT technicians with a focus on Event Management. Her tenure at the company spans 16 years, during which she has contributed to various IT initiatives and improvements within the organization. Based in the Columbus, Ohio area, Hood's responsibilities include overseeing IT operations and implementing lean methodologies to enhance efficiency.
Education and Expertise
Cathy Hood earned a Master of Arts (M.A.) in Adult and Continuing Education and Teaching from The Ohio State University, where she studied from 1987 to 1994. Her educational background supports her expertise in managing teams and facilitating training programs. Additionally, she holds an ITIL Foundation Certification, which demonstrates her knowledge in IT service management best practices.
Background
Before joining American Electric Power, Cathy Hood worked at CheckFree Investment Services as a Trainer from 1994 to 1996. In this position, she was responsible for training staff and enhancing their skills in IT processes. Hood has over 15 years of experience in the IT field, with a strong focus on both infrastructure and applications, which has equipped her with a comprehensive understanding of IT operations.
Technical Skills and Experience
Cathy Hood has extensive experience managing application developers and analysts, particularly in Content Management systems such as Documentum, SharePoint, and Lotus Notes. She is well-versed in multiple modules of ServiceNow, which is a platform that helps organizations manage digital workflows. Her technical skills are complemented by her experience in Event Management, where she has successfully led teams to improve IT service delivery.