Ciara Russell (She, Her, Hers)
About Ciara Russell (She, Her, Hers)
Ciara Russell is an Information Technology Business System Analyst with experience in writing requirements and conducting system testing. She has worked at American Electric Power since 2019 and previously held roles in healthcare and customer service.
Work at American Electric Power
Ciara Russell has been employed at American Electric Power since 2019, serving as an Information Technology Business System Analyst. In this role, she is responsible for writing requirements and test cases for various projects within the generations department. Additionally, she conducts system testing on applications prior to user testing. Her previous position at the same company was as an IT Business Administrator from 2016 to 2019, where she contributed to IT operations in Columbus, Ohio.
Previous Experience in Healthcare
Before her tenure at American Electric Power, Ciara Russell worked at Fairfield Medical Center from 2013 to 2016 as a Phlebotomist/Registrar. During her three years in this role, she was involved in patient interactions and data management. This experience provided her with a foundation in healthcare operations and customer service.
Early Career at JPMorgan Chase & Co.
Ciara Russell briefly worked at JPMorgan Chase & Co. in 2016 as a Customer Service representative. Her role lasted for seven months and was based at the 111 Polaris Parkway location in Columbus, Ohio. This position contributed to her skills in customer relations and service management.
Education and Expertise
Ciara Russell studied at Tri-County Career Center, where she earned a Diploma in Health Technology from 2005 to 2007. She is currently pursuing a degree in Business Administration and Management at Franklin University, where she has been a student since 2019. Her educational background supports her expertise in both healthcare and business systems.
Role as a Liaison
In her current position, Ciara Russell acts as a liaison between customers and vendors to enhance applications for the generations team at American Electric Power. This role involves facilitating communication and ensuring that application requirements meet the needs of both users and stakeholders.