Clay Hathaway
About Clay Hathaway
Clay Hathaway is a Customer Service Account Manager at American Electric Power, where he has worked since 2002. With over two decades of experience in the utilities industry, he has held various roles, including Economic Development Specialist and Community Development Manager.
Current Role at American Electric Power
Clay Hathaway has been serving as a Customer Service Account Manager at American Electric Power since 2002. In this role, he is responsible for managing customer accounts and ensuring effective service delivery. His extensive experience in the utilities industry, spanning over two decades, supports his ability to address customer needs and enhance service quality.
Previous Experience at American Electric Power
Prior to his current position, Clay Hathaway held several roles at American Electric Power. He worked as an Economic Development Project Manager from 1997 to 2000, focusing on economic initiatives. He also served as Community Development Manager for one year in 2000, where he contributed to community engagement efforts.
Experience at Southwestern Electric Power Company
Clay Hathaway began his career at Southwestern Electric Power Company (SWEPCO), where he worked for a total of 14 years. His roles included Residential Consultant from 1981 to 1988 and Economic Development Specialist from 1989 to 1996. In these positions, he developed a strong foundation in customer service and economic development within the utilities sector.
Education and Expertise
Clay Hathaway studied at Louisiana Tech University, where he earned a Bachelor of Science degree in Marketing from 1975 to 1980. His educational background, combined with his experience in strategic planning and business process improvement, enhances his capabilities in customer service and account management.
Skills and Professional Development
Clay Hathaway possesses strong analytical skills and expertise in business process improvement. These skills contribute to his effectiveness in managing customer accounts and improving service delivery. His extensive experience in the utilities industry supports his professional development and ability to adapt to changing customer needs.