Dan Kohler
About Dan Kohler
Dan Kohler is an Application Delivery Manager with extensive experience in customer experience enhancement and systems analysis. He has worked at American Electric Power and The Longaberger Company, contributing to various projects aimed at improving customer engagement and operational efficiency.
Work at American Electric Power
Dan Kohler has held multiple roles at American Electric Power (AEP) since 2008. He served as a Senior Business Systems Analyst from 2008 to 2015, where he managed the development and launch of the Customer Mobile App and Smart Speaker App. He then transitioned to the role of Senior Project Manager/Scrum Master from 2015 to 2017. Since 2017, he has been working as an Application Delivery Manager. In his current position, he is implementing a CRM solution using Oracle CX and has overseen the replatforming of the call center routing system to improve operational efficiency.
Education and Expertise
Dan Kohler studied at The Ohio State University from 1992 to 1997, completing a five-year program. His educational background provides a foundation for his expertise in business systems analysis and project management. Kohler has developed skills in customer experience enhancement, application delivery, and customer relationship management, which he has applied throughout his career in various roles.
Background
Before joining American Electric Power, Dan Kohler worked at The Longaberger Company for ten years, from 1998 to 2008. He held positions as IT Business Systems Analyst and Lead Business Analyst/Project Manager. His experience at Longaberger contributed to his understanding of business processes and project management, which he later applied at AEP.
Achievements
During his tenure at American Electric Power, Dan Kohler led the redesign of the paper bill to improve customer understanding and satisfaction. He played a key role in creating a Customer Experience (CX) dashboard to enhance customer interactions. Additionally, he implemented new SMS alerts to improve customer communication and engagement, demonstrating his commitment to enhancing customer service.