Dana Holland
About Dana Holland
Dana Holland serves as a Customer Service Account Representative in the field at American Electric Power, a position held since 2020. Holland has a background in Electric Power Technology and Business Administration, having studied at multiple colleges in Oklahoma.
Work at American Electric Power
Dana Holland has been employed at American Electric Power since 2020. In the role of Customer Service Account Representative in the field, she is responsible for managing customer accounts and addressing service inquiries. Her position involves direct interaction with customers, ensuring their needs are met efficiently. Holland's work contributes to the overall customer satisfaction and operational effectiveness of the company in Longview, Texas.
Education and Expertise
Dana Holland has a strong educational background in Electric Power Technology, which she studied at Bismarck State College. Additionally, she pursued studies in Business, Management, Marketing, and Related Support Services at Western Oklahoma State College from 2010 to 2017. Holland also holds a degree in Business Administration and Management from Oklahoma State University-Oklahoma City. This diverse educational foundation supports her role in customer service within the electric power industry.
Background
Dana Holland's academic journey spans several institutions, where she focused on both technical and business disciplines. Her studies in Electric Power Technology provide her with specialized knowledge relevant to her current role. The combination of her business education and technical expertise positions her well to navigate the complexities of customer service in the energy sector.
Professional Experience
Since joining American Electric Power in 2020, Dana Holland has accumulated four years of experience in customer service. Her role as a Customer Service Account Representative involves engaging with customers to resolve issues and provide information about services. This experience has enhanced her skills in communication and problem-solving, essential for effective customer relations in the energy industry.