Ephi Zouela
About Ephi Zouela
Ephi Zouela is an IT Solution Architect and Senior Specialist Consultant with over 14 years of experience in the utility industry, currently working at American Electric Power since 2016. He specializes in customer billing systems and has a strong background in system development methodologies and project management.
Work at American Electric Power
Ephi Zouela has been employed at American Electric Power (AEP) since 2016, serving as an IT Solution Architect and Senior Specialist Consultant. In this role, Zouela is responsible for the analysis and design of Master Data Management (MDM) integrated into the billing process. His work focuses on enhancing the efficiency and effectiveness of customer billing systems within the utility sector. Zouela's tenure at AEP spans over eight years, during which he has contributed to various IT projects and initiatives aimed at improving service delivery.
Experience at Duke Energy Corporation
Since 2017, Ephi Zouela has worked as a Senior Programmer Analyst/Architect at Duke Energy Corporation. In this capacity, he leverages his extensive background in system development and project management to support the company's IT infrastructure. Zouela's role involves managing complex IT projects, particularly in the utilities sector, ensuring that systems are designed and implemented effectively to meet organizational needs.
Education and Expertise
Ephi Zouela studied Computer Science at Columbus State Community College, where he earned an Associate Degree from 1988 to 1990. His educational background has provided a strong foundation for his career in IT, particularly in the utility industry. Zouela possesses over 14 years of experience with CUSTOMER/1, a customer information system utilized in the utility sector. His expertise extends to Customer Billing Systems, Advanced Metering Infrastructure (AMI), SmartGrid technologies, and Meter Device Systems (MDS).
Background in System Development Life Cycle
Ephi Zouela has a substantial background in System Development Life Cycle (SDLC) methodology and Agile project development. His experience includes managing and designing large and complex IT projects, particularly within the utilities sector. Zouela has established partnerships among various stakeholders, including clients, business units, legal teams, onsite personnel, and vendors, facilitating effective collaboration and project success.
Previous Experience at Nationwide Insurance
Prior to his current roles, Ephi Zouela worked as a Technical Specialist Consultant at Nationwide Insurance from 2003 to 2004. This position allowed him to gain valuable experience in the insurance sector, further enhancing his skills in software, databases, tools, and operating systems. His proficiency includes technologies such as DB2, IMS DB, COBOL, and IBM MDM DB, which are essential in managing complex IT environments.