Francisco Ortiz
About Francisco Ortiz
Francisco Ortiz is an Information Technology Administrator at American Electric Power in the Columbus, Ohio area, where he has worked since 2019. He has a diverse background in IT support and management, with experience at Geek Squad and Taco Bell.
Work at American Electric Power
Francisco Ortiz has been serving as an Information Technology Administrator at American Electric Power since 2019. In this role, he is responsible for overseeing IT operations and ensuring the smooth functioning of technology systems. Prior to this position, he worked as an Information Technology Service Desk professional at the same company from 2018 to 2019. His experience at American Electric Power spans over five years, contributing to the organization's IT infrastructure.
Experience at Geek Squad
Francisco Ortiz has held multiple roles at Geek Squad since 2015. He began as a Field Agent, where he provided on-site technical support for customers. After two years in that role, he transitioned to a Recon Support Agent position from 2017 to 2018. Since 2020, he has been working as a PC/HT Field Agent, focusing on hardware and technology support. His cumulative experience at Geek Squad totals over six years, showcasing his expertise in customer service and technical assistance.
Background in Retail and Management
Francisco Ortiz has a background in retail management, having worked at Taco Bell from 2010 to 2014. He started as a Shift Manager and was later promoted to Assistant Manager. His responsibilities included overseeing daily operations and managing staff. Additionally, he worked at Best Buy as a SWAT Inventory employee for one year, where he was involved in inventory management and support.
Education and Expertise
Francisco Ortiz studied at Bowling Green State University, where he earned an Associate of Science (A.S.) degree in Electronics and Computer Technology. His education spanned from 2009 to 2014, equipping him with foundational knowledge in electronics and IT systems. This academic background supports his professional roles in information technology and technical support.