Heather Levita
About Heather Levita
Heather Levita is the Managing Director of Collaboration, Productivity & ITSM at American Electric Power, where she has worked since 2021. With over 25 years of experience in IT, she is recognized for her leadership and commitment to coaching and developing others.
Work at American Electric Power
Heather Levita has been serving as the Managing Director of Collaboration, Productivity & ITSM at American Electric Power since 2021. In this role, she focuses on enhancing collaboration and productivity within the organization while overseeing IT Service Management. Prior to this position, she held the role of Director Service Management at American Electric Power for five months in 2021.
Previous Experience in IT Management
Heather Levita has over 25 years of experience in the IT sector, with a significant portion of her career spent at COUNTRY ® Financial and JCPenney. At COUNTRY ® Financial, she held various roles, including ITS Non-Production Environment Support Manager, ITS Service Desk Manager, and Manager of ITS Desktop Management. At JCPenney, she served as Director of Technology in multiple capacities, including Infrastructure Engineering and Security. Her extensive background includes managing IT infrastructure, development, and support teams.
Education and Expertise
Heather Levita earned her Master of Business Administration (MBA) from Illinois State University, where she studied from 1997 to 2001. She also holds a Bachelor of Science in Business Information Systems, obtained from the same institution between 1989 and 1993. She is an ITIL certified professional, emphasizing process improvement and problem resolution in her work.
Leadership and Community Involvement
Heather Levita is recognized for her leadership skills and commitment to coaching and developing others. She has served in various community roles, including as a board member of the West Virginia Economic Development Council and the Polymer Alliance Zone. Additionally, she has been involved with the Southern Economic Development Council (SEDC) and has secured over $1 million in grants and fundraising to support business recruitment initiatives.
Professional Development and Certifications
Heather Levita is an alumnus of Leadership West Virginia, which reflects her dedication to professional growth and community leadership. Her ITIL certification underscores her expertise in IT service management and her focus on improving organizational processes. She has demonstrated a high level of emotional intelligence, which aids her in building strong relationships with colleagues and organizational leaders.