James Hogan
About James Hogan
James Hogan is a C & I Customer Care Specialist at American Electric Power, where he has worked since 2018. He has a diverse background that includes military service, various roles in sales and customer care, and a solid educational foundation in psychology and computer science.
Work at American Electric Power
James Hogan has been employed at American Electric Power since 2018, serving as a C & I Customer Care Specialist. In this role, he utilizes his extensive background in customer service and IT to support commercial and industrial clients. His responsibilities include addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. His experience in the outsourcing and offshoring industry further enhances his ability to manage customer relationships effectively.
Education and Expertise
James Hogan has a diverse educational background. He studied Computer Science Cyber Security at Columbus State Community College, achieving a GPA of 3.3 from 2021 to 2022. Prior to that, he attended Northern Arizona University, where he focused on Psychology from 2007 to 2009. He also earned an Associate of Arts and Sciences degree in Psychology from The Ohio State University, studying from 2002 to 2004. His education complements his expertise in negotiation, e-commerce, advertising, marketing, sales, and customer satisfaction.
Background
James Hogan has a varied professional background that includes military service and roles in the automotive and customer service industries. He served in the US Navy as an Aviation Administration specialist from 2004 to 2007 at NAS Brunswick. Following his military service, he worked in various positions, including Internet Sales Manager at Midway Chevrolet from 2011 to 2014 and Internet Director at Chapman Automotive Group from 2014 to 2015. He also held a position as a Senior Subject Matter Expert at Teleperformance, USA in 2018.
Achievements in Customer Care
In his role as a C & I Customer Care Specialist at American Electric Power, James Hogan applies his strong IT professional background to enhance customer interactions. His experience in the outsourcing and offshoring industry provides him with unique insights into customer needs and expectations. His ability to navigate complex customer inquiries and deliver effective solutions contributes to the overall customer satisfaction and operational efficiency of the organization.