Jay Hoffman
About Jay Hoffman
Jay Hoffman serves as the Director of Customer Support Services at American Electric Power, where he has worked since 2021. He has extensive experience in auditing and regulatory compliance, having held various roles at American Electric Power and Ernst & Young over a career spanning more than two decades.
Current Role at American Electric Power
Jay Hoffman serves as the Director of Customer Support Services at American Electric Power, a position he has held since 2021. In this role, he is responsible for overseeing the daily business operations of meter-to-cash systems that support seven distribution operating companies. His responsibilities include managing customer information systems, large power and complex billing, deregulation support, and meter revenue systems.
Previous Experience at American Electric Power
Prior to his current role, Jay Hoffman worked at American Electric Power for a total of 18 years. He served as the Customer Experience Program Director from 2017 to 2021 and as the Director of Internal Audits from 2003 to 2017. His extensive experience in the company has contributed to his expertise in customer support and internal auditing.
Experience at Ernst & Young
Jay Hoffman worked at Ernst & Young as an Audit Senior in the TSRS division from 1999 to 2003. This four-year experience provided him with a strong foundation in auditing and compliance, which he later applied in his roles at American Electric Power.
Education and Expertise
Jay Hoffman earned his MBA in Accounting and Information Systems from Indiana University Bloomington, where he studied from 1993 to 1999. He specializes in continuous auditing, regulatory compliance, and has expertise in areas such as Sarbanes-Oxley, Cyber Security, Information Privacy, and FDA regulations. His educational background and professional experience have equipped him with the skills necessary for effective program development and execution.
Specialized Skills and Responsibilities
In his current and previous roles, Jay Hoffman has demonstrated expertise in conducting pre-implementation control reviews and general computer control reviews. He is responsible for ensuring regulatory compliance and overseeing the business support functions related to customer information systems and billing processes at American Electric Power.