Jeff Regoli
About Jeff Regoli
Jeff Regoli serves as the Customer Operations Manager at American Electric Power, where he has worked for 43 years. He manages customer operations centers in Groveport, Ohio, and Fort Wayne, Indiana, overseeing a team that can expand to approximately 225 employees during peak periods.
Current Role at American Electric Power
Jeff Regoli serves as the Customer Operations Manager at American Electric Power, a position he has held since 1981. In this role, he oversees customer operations centers located in Groveport, Ohio, and Fort Wayne, Indiana. His responsibilities include managing billing processes and call handling operations. During peak periods, he leads a team that can expand to approximately 225 employees and contractors, ensuring efficient service delivery.
Previous Experience at American Electric Power
Prior to his current role, Jeff Regoli held several positions at American Electric Power. He worked as a Support Supervisor from 2005 to 2008 and later served as a Principal Regulatory Consultant from 2008 to 2010. Both roles were based in Columbus, Ohio, where he contributed to various operational and regulatory functions within the organization.
Education and Academic Background
Jeff Regoli has a diverse educational background. He studied at Belmont Technical College, where he earned an Associate of Science in Applied Business (ASAB) from 1980 to 1981. He then attended Wheeling Jesuit University, achieving a Bachelor of Liberal Arts (BLA) from 1987 to 1988. Later, he pursued a Master of Business Administration (MBA) at Franklin University, completing his studies from 2004 to 2005, focusing on leadership.
Leadership and Management Skills
In his capacity as Customer Operations Manager, Jeff Regoli demonstrates strong leadership and management skills. He effectively oversees a large team, ensuring that customer service operations run smoothly. His experience in various roles within American Electric Power has equipped him with the necessary skills to manage complex operations and lead teams effectively.