Josh Polk
About Josh Polk
Josh Polk serves as the Social Media Manager at American Electric Power, where he has worked since 2014. He leads customer service development via social media and has extensive experience in web communications and architecture.
Work at American Electric Power
Josh Polk has served as the Social Media Manager at American Electric Power (AEP) since 2014, contributing to the company's digital communication strategies for a decade. In this role, he leads the development and management of customer service initiatives via social media for AEP's seven regional utility companies. His responsibilities include informing the creation of social content and analyzing social trends to enhance AEP's brand presence. Prior to his current position, Polk held several roles at AEP, including Principal Web Communications Consultant from 2008 to 2014 and Sr. Web Architect from 1999 to 2008.
Education and Expertise
Josh Polk earned a Bachelor of Arts in Communications with a focus on Telecommunications from Bowling Green State University, where he studied from 1990 to 1994. His educational background has equipped him with the skills necessary for effective communication and media management. Additionally, Polk's expertise in social media management is supported by his extensive experience in web communications and digital strategy, gained through various roles at American Electric Power and other organizations.
Background
Josh Polk completed his high school education at Gahanna Lincoln High School from 1986 to 1990. Following his graduation, he began his career in the communications field, starting as an intern at Nationwide Insurance from 1993 to 1994. Polk then transitioned to the American Ceramic Society, where he worked as a Web Manager from 1996 to 1999, before joining American Electric Power in 1999. His career has been characterized by a focus on web communications and social media strategy.
Professional Experience Prior to AEP
Before his current role at American Electric Power, Josh Polk held various positions that contributed to his professional development. He worked as a Web Manager for the American Ceramic Society from 1996 to 1999, where he managed web communications. Following that, he served as Sr. Web Architect at AEP from 1999 to 2008, and then as Principal Web Communications Consultant from 2008 to 2014. These roles provided him with a solid foundation in web strategy and communications.