Kathleen Kelley
About Kathleen Kelley
Kathleen Kelley serves as the Digital Customer Channel Strategy Manager at American Electric Power, where she has worked since 2019. With over 30 years of experience in customer service and channel management, she has held various strategic roles within the company, focusing on technology interfaces and digital customer strategies.
Work at American Electric Power
Kathleen Kelley has held multiple positions at American Electric Power (AEP) since joining the company in 1986. She currently serves as the Digital Customer Channel Strategy Manager, a role she has occupied since 2019. Prior to this, she worked as the eServices Channel Manager from 2008 to 2019 and as a Customer Services Support Coordinator from 1996 to 2008. Her career at AEP began as a Customer Service Account Manager, where she worked for ten years in Chillicothe, Ohio. Throughout her tenure, Kelley has accumulated over 30 years of experience in customer service and channel management.
Education and Expertise
Kathleen Kelley earned her Bachelor of Science in Marketing from The Ohio State University, where she studied from 1981 to 1985. Her educational background has provided her with a solid foundation in marketing principles, which she has applied throughout her career at American Electric Power. Additionally, she completed her high school education at Reynoldsburg High School from 1978 to 1981. Kelley's expertise lies in customer service and channel management, particularly in managing technology interfaces within digital customer strategies.
Background
Kathleen Kelley transitioned from her initial role as a Customer Service Account Manager in Chillicothe, Ohio, to various strategic positions in Columbus, Ohio. Her career at American Electric Power reflects a steady progression through roles that focus on customer service and digital channel management. Kelley's extensive experience in these areas has equipped her with the skills necessary to navigate the complexities of customer interactions and technology integration.
Achievements
Throughout her career at American Electric Power, Kathleen Kelley has been involved in significant initiatives related to digital customer channel strategy. Her role as Digital Customer Channel Strategy Manager includes managing technology interfaces that enhance customer interactions. Kelley's long-standing commitment to customer service excellence is evident in her various roles, where she has contributed to the development and implementation of effective customer service strategies.