Leann Bailey
About Leann Bailey
Leann Bailey is a Functional System Architect at American Electric Power, where she has worked since 2008. With over 20 years of experience in various roles within the company, she specializes in online customer service functionality and mobile applications in the utility sector.
Work at American Electric Power
Leann Bailey has a long-standing career at American Electric Power, where she has held various positions since 1989. She worked as a Functional System Architect from 1989 to 2009, contributing to the company's operational efficiency for two decades. After a brief hiatus, she returned to the role of Functional System Architect in 2008, where she has continued to serve for 16 years. In addition to her primary role, she has also worked as a Supervisor in Forecasting & Scheduling from 2006 to 2008 and as a Financial/Budget Analyst from 2000 to 2006. Her extensive experience encompasses both leadership and analytical roles within the organization.
Education and Expertise
Leann Bailey has a solid educational foundation in business administration. She earned her Bachelor's degree in Business Administration with a focus on Human Resources from Oklahoma Wesleyan University in 1999. She further advanced her education by obtaining a Master's degree in Business Administration from Southern Nazarene University in 2003. Her academic background supports her expertise in managing customer service options and leading initiatives in the utility industry, particularly in online customer service functionality and mobile applications.
Background
Leann Bailey completed her high school education at Nowata High School, where she studied from 1976 to 1980. Her early education laid the groundwork for her later academic pursuits in business administration. Over the years, she has developed a specialized skill set that includes investigating and deploying new technology within the utility sector, enhancing customer service functionalities, and managing regional utility websites.
Achievements in Utility Industry
Leann Bailey leads initiatives aimed at expanding new functionality in the utility industry, overseeing projects from initial development through to implementation. She specializes in enhancing online customer service functionality and mobile applications tailored for the electric utilities sector. Her role involves managing customer service options for seven regional utility websites, demonstrating her commitment to improving customer engagement and service delivery in the industry.