Les Mc Coy
About Les Mc Coy
Les McCoy serves as the Director of Service Management at American Electric Power, a position he has held since 2013. He has worked with the company for 45 years, starting in 1979, and holds a Bachelor of Science in Computer Information Systems from The Ohio State University.
Work at American Electric Power
Les McCoy has been employed at American Electric Power since 1979. He has held various positions throughout his tenure, including Manager of the IT Service Desk. In 2013, he advanced to the role of Director of Service Management, where he oversees service delivery and management processes. His long-standing career at the company reflects his commitment to the organization and its operational efficiency.
Education and Expertise
Les McCoy studied at The Ohio State University from 1977 to 1982, where he earned a Bachelor of Science in Computer Information Systems (BSCIS). His educational background in computer science has provided him with the technical knowledge necessary for his roles in IT service management and support.
Background
Les McCoy has spent over four decades in the information technology sector, primarily within American Electric Power. His extensive experience in IT service management has equipped him with a deep understanding of service delivery and operational processes in a large utility company.
Achievements
Throughout his career at American Electric Power, Les McCoy has contributed to the development and enhancement of IT service management practices. His leadership in the IT Service Desk and as Director of Service Management has played a role in improving service efficiency and customer satisfaction within the organization.