Mark Manning

Mark Manning

Generation Software Support Analyst Ii @ American Electric Power

About Mark Manning

Mark Manning serves as a Generation Software Support Analyst II at American Electric Power, where he supports over 300 users in the Outage & Maintenance Planning and Project Scheduling departments. He has held this position since 2008 and previously worked as a Tech Services Planner I and a Database Administrator.

Work at American Electric Power

Mark Manning has been employed at American Electric Power since 2008, where he currently holds the position of Generation Software Support Analyst II. In this role, he supports over 300 users in the Outage & Maintenance Planning and Project Scheduling departments by utilizing the enterprise scheduling software Primavera. His responsibilities include acting as the local information technology administrator for these departments, ensuring that the software meets user needs and operates efficiently.

Previous Experience at American Electric Power

Prior to his current role, Mark Manning worked at American Electric Power as a Tech Services Planner I from 2006 to 2008. During this two-year tenure, he gained valuable experience in technical services and support, which laid the foundation for his current responsibilities in software support and user training.

Education and Expertise

Mark Manning studied at West Virginia University from 1995 to 2000, where he completed a five-year program. His education has equipped him with the skills necessary for his roles in technology and software support, particularly in the energy sector.

Prior Work Experience

Before joining American Electric Power, Mark Manning worked as a Database Administrator at Max & Erma's Restaurants Inc. from 2003 to 2006. This three-year experience provided him with a strong background in database management and technical support, contributing to his expertise in managing enterprise software systems.

Training and Support Responsibilities

In his current position, Mark Manning is responsible for setting up, configuring, and training all new hire employees and contractors in the Outage & Maintenance Planning and Scheduling departments. His role is crucial in ensuring that new team members are proficient in using the Primavera software and understand the operational procedures of the departments.

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