Mark Shelley, Mat, E MBA
About Mark Shelley, Mat, E MBA
Mark Shelley serves as the Employee Development and Administration Manager at American Electric Power (AEP) Ohio, where he has implemented various initiatives to enhance employee onboarding and leadership development. He previously held significant roles at McGraw-Hill Education and Harcourt Achieve, contributing to sales support and operations in the education sector.
Work at American Electric Power
Mark Shelley has been serving as the Employee Development and Administration Manager at American Electric Power (AEP) Ohio since 2018. In this role, he has developed and implemented several initiatives aimed at enhancing employee engagement and organizational culture. Notable projects include the Leadership Summits I & II, Culture Focus Groups, and the AEP Ohio Leadership Academy. He has also facilitated the Cost of Poverty Experience (COPE) and developed a High School Intern Program. Shelley's work focuses on improving customer experience and delivering value through initiatives like the Forestry Strategy/Program and Customer Service Rep Function.
Education and Expertise
Mark Shelley holds multiple degrees that contribute to his expertise in education and business management. He earned a Master of Arts in Teaching (MAT) from Kent State University, a Bachelor of Arts in English from The University of Akron, and a Master of Business Administration (MBA) from The Ohio State University Fisher College of Business. His educational background supports his roles in employee development and sales operations, particularly in the education sector.
Background in Sales and Marketing
Shelley has extensive experience in sales and marketing within the education sector. He worked as the Director of Sales/Marketing at The Flippen Group for one year and served as Vice President - Director of Sales Support/Operations at Harcourt Achieve for six years. He also held the position of Inside Sales Manager at McGraw-Hill Education from 2009 to 2012. His roles have involved building support systems for sales teams and enhancing customer engagement through various initiatives.
Achievements in Employee Engagement
Mark Shelley has demonstrated a commitment to improving employee engagement and participation rates. He increased the Gallup Survey Participation Rate at AEP Ohio from 87% in 2018 to 94% in 2019, advancing the organization from the 3rd Quartile to the 2nd Quartile. Additionally, he developed the VOLT: Targeted Development Program and the Diversity & Inclusion Applicant Ratio Initiative, which reflect his focus on fostering an inclusive workplace.
Initiatives at McGraw-Hill Education
During his tenure at McGraw-Hill Education, Mark Shelley played a key role in building a Product Information Center to support the sales team in addressing customer inquiries. He also initiated the build-out of a Product Retirement Center, which projected an $8M+ cost avoidance over three years due to permissions issues. His contributions significantly enhanced operational efficiency and sales support within the organization.