Marla Best
About Marla Best
Marla Best is a Senior Infrastructure Engineer at American Electric Power, with extensive experience in telecommunications and customer service. She has a strong background in E-911 systems and customer relationship management, having previously worked at Qwest and Frontier Communications.
Work at American Electric Power
Marla Best has been employed at American Electric Power since 2017, where she holds the position of Senior Infrastructure Engineer. In this role, she focuses on the design and implementation of infrastructure solutions that support the company's operations. Her responsibilities include overseeing engineering projects and ensuring that infrastructure systems meet organizational standards and requirements.
Previous Experience at Qwest and Frontier Communications
Prior to her current role, Marla Best worked at Qwest from 1997 to 2000 as a Telecom Sales professional for three years. Following her tenure at Qwest, she joined Frontier Communications, where she served for 17 years from 2000 to 2017. At Frontier, she held various positions, including Specialist: Account Manager for the Midwest Region and 911 Coordinator in Customer Service for Ohio and West Virginia.
Education and Expertise
Marla Best studied at Columbus State Community College, where she pursued a degree in Business, Management, Marketing, and Related Support Services, ultimately achieving a Bachelor of Business Administration (B.B.A.). She has developed expertise in E-911 systems, which are essential for emergency response services, and possesses strong skills in Customer Relationship Management (CRM), enhancing customer interactions and satisfaction.
Team Building and Management Skills
Marla Best has a proven track record in team building and management. Her experience in various roles has contributed to effective team dynamics and project success. She emphasizes collaboration and communication within teams, which supports the achievement of organizational goals and enhances overall productivity.