Melissa Riggs
About Melissa Riggs
Melissa Riggs serves as the Integrated Disability Claims Administrator at American Electric Power, where she supervises a team and manages daily operations in the Integrated Disability department. With over 14 years of experience in this role and a background in business education, she focuses on compliance and process improvements in disability claims management.
Work at American Electric Power
Melissa Riggs has been employed at American Electric Power since 1998. She currently serves as the Integrated Disability Claims Administrator, a position she has held since 2010. In this role, she supervises a team of six within the Integrated Disability department, focusing on daily operations and providing direction. Prior to her current role, she worked as an Administrative Assistant, Leave Specialist, and Lead Specialist, accumulating a total of 12 years of experience in various capacities related to disability claims management.
Education and Expertise
Melissa Riggs studied at Ohio University, where she earned a Bachelor of Science in Education with a focus on Business Education from 1988 to 1992. Her educational background has equipped her with the skills necessary for her role in disability claims management. She has developed expertise in auditing programs for compliance and implementing process improvements within the Integrated Disability department.
Background
Melissa Riggs has extensive experience in disability claims management, having worked in various roles at American Electric Power for over 20 years. Her career began in 1998, and she has progressively taken on more responsibilities, culminating in her current role as Integrated Disability Claims Administrator. Throughout her career, she has developed and implemented claims management plans for a multi-state system, addressing various types of leaves.
Achievements
In her role, Melissa Riggs has been responsible for auditing programs to ensure compliance with regulations in disability claims management. She has acted as a liaison and consultant with key stakeholders, including Labor Relations, Field HR, and Legal Counsel, to facilitate effective management of disability claims. Additionally, she has developed and presented training sessions aimed at enhancing the understanding of disability claims among front line leaders and field HR.