Michele Casper
About Michele Casper
Michele Casper is an IT Systems Analyst at American Electric Power, where she has worked since 2007. She has extensive experience in IT support and systems analysis, having previously held roles as an IT Support Specialist and IT Consultant at the same company.
Current Role as IT Systems Analyst
Michele Casper currently serves as an IT Systems Analyst at American Electric Power, a position she has held since 2007. In this role, she manages multiple development resource assignments and coordinates production implementations for both new and existing applications. Michele is responsible for developing and executing system, regression, and user acceptance test cases, ensuring that systems meet operational requirements. She also facilitates the prioritization of project efforts and work requests across various customer groups, contributing to efficient project management and execution.
Previous Experience at American Electric Power
Michele Casper has extensive experience at American Electric Power, having worked in various capacities since 1999. She initially served as an IT Support Specialist from 1999 to 2001 and again from 2004 to 2007. Between these roles, she worked as an IT Consultant from 2001 to 2004. Throughout her tenure, Michele has contributed to system support and consulting, enhancing her knowledge of IT operations within the organization.
Education and Expertise
Michele Casper earned a Bachelor of Arts (BA) in Mass Communication/Media Studies from Otterbein College in Westerville, Ohio, where she studied from 1990 to 1993. Her educational background has provided her with a foundation in communication and media, which complements her technical skills in IT systems analysis. Additionally, she completed B2T BSA training, which has further enhanced her business systems analysis capabilities.
Contributions to Software Development Life Cycle
Michele Casper participated in a working group focused on updating the Software Development Life Cycle (SDLC) section for the vendor selection process utilized by Business Systems Analysts (BSAs) and teams submitting Requests for Information (RFI) and Requests for Proposals (RFP). This involvement demonstrates her commitment to improving processes and ensuring that best practices are followed in software development and vendor management.
Technical Problem Solving and Analysis
In her current and previous roles, Michele has performed root cause analysis for technical issues, identifying underlying problems and providing status reports to customers and IT managers. Her analytical skills contribute to effective problem resolution and communication within the IT department, ensuring that technical challenges are addressed promptly and efficiently.